Willow Veterinary Group Ltd – Vets in Craigavon
Clinic Overview
Recent feedback about the wider team is mixed: some clients describe reception staff as friendly, polite and calm, while others report rude or unsympathetic interactions.
Willow Veterinary Group Ltd in Craigavon offers routine pet care alongside prescriptions, microchipping, pet passports, hospitalisation and farm care. Recent feedback points to quick access for some urgent cases and mentions late-night opening. Customer experience appears strongest around compassionate veterinary care, while reception service is described more inconsistently.
Services
- •Routine and preventive care: flea and worm treatments, microchipping, prescriptions, and general dog and cat care.
- •Broader clinical support: hospitalisation for pets and farm care are listed among the clinic’s services.
- •Travel and documentation: pet passports are available.
- •Examples mentioned by clients: treatment of a cat’s leg wound with stitching, care for a very ill dog over an extended period, end-of-life support, and cherry eye surgery. Recent reviews also mention being offered an urgent appointment within 2 hours in one case.
Pricing
No published pricing information is currently available for this clinic.
People
- •Susan (vet): praised for stitching a cat’s back-leg wound.
- •Christa (vet): thanked for caring for a dog, with one reviewer calling her very experienced.
- •Georgina (vet): named in praise for caring for a seriously ill dog.
- •Paul (vet): specifically thanked for gentle kindness during a dog’s final moments.
- •Poppy (vet nurse): thanked for support alongside Christa.
Recent feedback about the wider team is mixed: some clients describe reception staff as friendly, polite and calm, while others report rude or unsympathetic interactions.
Reviews
Willow Veterinary Group has a 4.6-star Google rating from 327 reviews, giving a solid amount of public feedback overall.
- •Clinical care is often praised: recent reviewers describe skilled vets, strong treatment and care, and compassionate support during serious illness and end-of-life situations.
- •Speed and access are positives for some clients: one reviewer said they were seen within 2 hours before they had even completed registration, and another specifically appreciated the late-night opening.
- •Reception experience is inconsistent: some recent reviews praise friendly and polite front-desk staff, while several others complain of rudeness or a lack of sympathy, especially over the phone.
- •Surgical feedback is not uniformly positive: one detailed complaint centres on cherry eye surgery and follow-up care, while other reviews remain broadly positive about the vets’ professionalism and treatment.

