Willow Veterinary Group Ltd – Vets in Craigavon
Clinic Overview
- Clinical care is often praised: reviewers frequently describe the vets as caring, professional and skilled, with several comments highlighting clear explanations and compassionate handling of sick pets. - Access is a strength for some clients: recent comments mention appointments being easy to secure, reasonable waits when booked, late-night opening, and one urgent case being seen within 2 hours before registration was complete. - Reception experience is mixed: some reviewers describe reception staff as friendly, polite, calm and efficient, while others report rude or unsympathetic phone and front-desk interactions.
Services
- •Routine and preventive care: general dog and cat care, flea and worm treatments, microchipping, and prescriptions.
- •Broader clinical support: hospitalisation for pets and farm care are listed among the clinic’s services.
- •Travel and documentation: pet passports are available.
- •Examples from recent feedback: care for a cat’s back-leg wound requiring stitches, blood tests and medication for unwell cats, treatment and longer-term support for a seriously ill dog, end-of-life care, and cherry eye surgery.
- •Access and support: some clients mention being offered urgent appointments quickly, including one within 2 hours, and others note a range of pet products and specialised food.
Pricing
No published pricing information is currently available for this clinic.
People
- •Georgina Mitchell (vet): praised for knowledgeable, clear communication during a cat consultation.
- •Georgia (vet): thanked for explaining blood test results in simple terms and treating a cat with care and respect.
- •Kirsty (vet): mentioned positively for kind, attentive care and clear explanation of test results and treatment.
- •Susan (vet): praised for stitching a cat’s leg wound, and also named among vets thanked for excellent care of a very ill dog.
- •Christa (vet): described as experienced and thanked for caring for a dog over an extended period.
- •Georgina (vet) and Paul (vet): both named in praise for caring for a seriously ill dog, with Paul specifically thanked for gentle kindness in the dog’s final moments.
- •Poppy (vet nurse): thanked for support alongside Christa.
Reviews
Willow Veterinary Group has a 4.6-star Google rating from 332 reviews, giving a solid amount of public feedback overall.
- •Clinical care is often praised: reviewers frequently describe the vets as caring, professional and skilled, with several comments highlighting clear explanations and compassionate handling of sick pets.
- •Access is a strength for some clients: recent comments mention appointments being easy to secure, reasonable waits when booked, late-night opening, and one urgent case being seen within 2 hours before registration was complete.
- •Reception experience is mixed: some reviewers describe reception staff as friendly, polite, calm and efficient, while others report rude or unsympathetic phone and front-desk interactions.
- •Views on cost and outcomes vary: one reviewer felt treatment and take-home medication were reasonably priced, another said some purchases can be expensive, and a detailed complaint about cherry eye surgery and follow-up stands out among otherwise largely positive feedback.
