Willow Veterinary Group Ltd

Recent feedback about the wider team is mixed: some clients describe reception staff as friendly, polite and calm, while others report rude or unsympathetic interactions.

Willow Veterinary Group Ltd in Craigavon offers routine pet care alongside prescriptions, microchipping, pet passports, hospitalisation and farm care. Recent feedback points to quick access for some urgent cases and mentions late-night opening. Customer experience appears strongest around compassionate veterinary care, while reception service is described more inconsistently.

Services

•Routine and preventive care: flea and worm treatments, microchipping, prescriptions, and general dog and cat care.
•Broader clinical support: hospitalisation for pets and farm care are listed among the clinic’s services.
•Travel and documentation: pet passports are available.
•Examples mentioned by clients: treatment of a cat’s leg wound with stitching, care for a very ill dog over an extended period, end-of-life support, and cherry eye surgery. Recent reviews also mention being offered an urgent appointment within 2 hours in one case.

Pricing

No published pricing information is currently available for this clinic.

People

•Susan (vet): praised for stitching a cat’s back-leg wound.
•Christa (vet): thanked for caring for a dog, with one reviewer calling her very experienced.
•Georgina (vet): named in praise for caring for a seriously ill dog.
•Paul (vet): specifically thanked for gentle kindness during a dog’s final moments.
•Poppy (vet nurse): thanked for support alongside Christa.

Recent feedback about the wider team is mixed: some clients describe reception staff as friendly, polite and calm, while others report rude or unsympathetic interactions.

Reviews

Willow Veterinary Group has a 4.6-star Google rating from 327 reviews, giving a solid amount of public feedback overall.

•Clinical care is often praised: recent reviewers describe skilled vets, strong treatment and care, and compassionate support during serious illness and end-of-life situations.
•Speed and access are positives for some clients: one reviewer said they were seen within 2 hours before they had even completed registration, and another specifically appreciated the late-night opening.
•Reception experience is inconsistent: some recent reviews praise friendly and polite front-desk staff, while several others complain of rudeness or a lack of sympathy, especially over the phone.
•Surgical feedback is not uniformly positive: one detailed complaint centres on cherry eye surgery and follow-up care, while other reviews remain broadly positive about the vets’ professionalism and treatment.

Reviews for Willow Veterinary Group Ltd

Note: Showing the 10 most recent Google reviews out of 327 we track in total. Recent reviews may not be representative of overall sentiment.

Matt McDonald

2 months ago

Have used Willow Veterinary Clinic on two occasions. Both times excellent, great praise for their reception staff who are friendly and polite. Their vets are skilled and fantastic at their job. With a booking I didn't have to wait too long even when they were noticeably busy. Site is clean and organised. Highly reccomend this Clinic.

Melissa H

would give 0 stars if i could! the staff here are rude & unhelpful! they don’t care about the wellbeing of your animals

Fiona Montgomery

3 months ago

Excellent service. Really appreciate the late night opening.

Catherine McGreevy

4 months ago

Been with this vet for a few years, have all of my dogs, 4 Dachshunds, registered here. Recently my dog had to have cherry eye surgery, £606 for the operation which included a buster collar and eye drops, operation was a disaster, I knew something wasnt right from the get go her eye was a mess but I thought this was part of the healing process, took her in 5 days later for post op check and discovered that the vet had stitched her eye up incorrectly where the stitches were inwards towards her retina which further caused an abscess, huge pain for my girl and other £55 for the check up, atrocious. Reception staff are extremely rude and care nothing for your pets, FYI it is not professional to come to work wearing a Portadown Band sweater, sectarianism at its finest. Needless to say I will be finding another vet practice to look after my dogs, im just sorry I didnt leave sooner.

H M

Very disappointing the receptionist over the phone was rude and lacking sympathy for my pet. No compassion or understanding when I was only asking for advice. Kindness costs nothing.

Laci Kuzma

Robbie Holmes

5 months ago

Great staff who really look to get very best treatment and care for your pet.

HARRY NESBITT

6 months ago

From the moment I stepped into willow vets I knew I had made the right decision.Took my cat with a nasty wound on his back leg and Susan performed a first class professional job stitching him up, job done. The staff are very pleasant and had an empathetic attitude that did not go unnoticed and Willows is now my new go too vet for any issues with Ozzy. Highly recommend.

Diane Fowler

7 months ago

Vets Susan Christa Georgina and Paul all provided excellent care to our very ill wee dog . As a result of their dedicated care we were able to have our wee girl to love for an extra 20 months. We will always be extremely grateful to them for her excellent care and to Paul for his gentle kindness with her in her final moments. Thank you all xx

Amber Jordan

We've just moved to the Craigavon area and had heaps of recommendations to sign up with Willow Vets. Our wee pup took unwell this morning and even though we hadn't manage to register with them yet, they had an appointment within 2 hours of calling to avoid him suffering all day. Lovely calm staff who you can tell really care about animals. We thought the price for treatment and medication to take home was so reasonable too. We're really happy that we've found a friendly and helpful new vets that we can now bring our pet too. Frankie says thanks Willow!