Willow Veterinary Group Ltd

Willow Veterinary Group Ltd offers a mix of pet and farm veterinary work, with services listed by the clinic including hospitalisation, microchipping, parasite treatments, prescriptions and pet passports. It is also listed as a veterinary nurse training facility. Reviews describe both routine and urgent care: one owner got an appointment within 2 hours for a sick puppy (despite not being registered yet), and another describes a vet stitching a cat’s leg wound. Feedback is mixed on the front desk and on surgery—some owners describe supportive end-of-life care, while others report rudeness over the phone and a serious complaint about a cherry eye operation.

Services

Services mentioned in the clinic’s website information

• •Flea and worm treatments
• •Microchipping
• •Prescriptions
• •Dog care and cat care
• •Farm care
• •Hospitalisation of pets
• •Pet passports

Services described in reviews

• •Wound treatment and stitching (cat leg wound)
• •Cherry eye surgery (one owner reports a poor outcome and post-op complications)
• •Care for a very ill dog over an extended period, including end-of-life support
• •Same-day/urgent appointment availability mentioned by one reviewer (appointment within 2 hours)

Pricing

Explicit prices mentioned in reviews

• •£606 for cherry eye surgery (stated as including a buster collar and eye drops)
• •£55 for a post-operative check-up (in the same review)

People

Named team members mentioned in reviews

• •Susan (vet) — credited with stitching a cat’s back-leg wound and doing a “first class” job.
• •Christa (vet) — thanked for taking care of a dog; another review describes Christa as “very experienced.”
• •Georgina (vet) — listed alongside other vets as providing excellent care to a very ill dog.
• •Paul (vet) — specifically thanked for “gentle kindness” during a dog’s final moments.
• •Poppy (vet nurse) — thanked for support alongside vet Christa.

Front desk/reception

• •Multiple reviews complain of rude or unsympathetic reception staff (including one about being rude on the phone when the owner was asking for advice), while other reviews describe the overall staff as calm and pleasant.

Reviews

Google rating: 4.6 stars from 325 reviews.

• •Fast access when a pet is unwell: one owner reports being offered an appointment within 2 hours even before formal registration.
• •Strong praise for clinical care in specific cases: stitching a cat’s wound; ongoing care for a seriously ill dog; compassionate end-of-life support.
• •Reception experience is inconsistent: several owners describe rudeness/lack of sympathy over the phone and at reception, while others describe staff as calm and pleasant.
• •Surgery feedback is mixed: one detailed complaint describes cherry eye surgery allegedly stitched incorrectly, followed by an abscess and additional follow-up cost.
• •Extended hours noted: one reviewer specifically appreciated “late night” opening.