Lagan Valley Vets Ltd
#1 Vet in Craigavon, Armagh
Lagan Valley Vets Ltd – Vets in Craigavon
Clinic Overview
Lagan Valley Vets Ltd is a small-animal veterinary practice (owners mention dogs) with an emergency contact option described in reviews. Recent feedback highlights very fast out-of-hours response (an emergency call answered immediately and an examination arranged within an hour) and support with difficult end-of-life situations (one owner described their dog’s final visit as “peaceful”). There are also conflicting reports about cost transparency and bedside manner: one reviewer says they were not told about a £35 fee in advance and felt the consultation was brief, while another describes a distressing experience when collecting ashes, including a payment mix-up and staff they felt were insensitive.
Services
Services and situations explicitly mentioned by reviewers include
- •Urgent/out-of-hours assessment via an emergency phone number (examination arranged quickly following an early-hours call).
- •General consultations for illness (e.g., swollen abdomen).
- •Diagnosis and discussion of serious illness (one owner reports being told their dog had cancer and that euthanasia was recommended).
- •End-of-life care, including euthanasia and handling of ashes/aftercare (collection of ashes is described in one review).
- •Prescribing medication, including antibiotics.
Pricing
- •One reviewer reports being charged £35 to see their dog, and says this fee wasn’t communicated beforehand (this is a single reviewer’s account, and other reviews do not mention pricing).
People
- •Ian (vet, named in one review): praised for answering an emergency call straight away and arranging to examine a seriously ill dog within an hour despite difficult conditions.
- •Unnamed staff (reception/front desk and a male staff member/vet referenced in one review): one owner alleges rudeness and lack of empathy during an ashes collection, plus an attempted repeat charge that was later attributed to not realising payment had already been made.
Reviews
Google rating: 4.8 stars from 127 reviews. “”
- •Fast emergency response is specifically described: an early-hours call answered immediately and an urgent examination arranged within less than an hour.
- •Handling of anxious/nervous dogs and end-of-life care: one owner says their dog “never liked the vets” but was handled well; another describes the final experience as peaceful.
- •Communication about serious diagnoses: one owner reports being contacted after an exam and told their dog had cancer, with euthanasia recommended.
- •Concerns about cost and transparency (conflicting with the many positive experiences): a reviewer says they were charged £35 without being told beforehand and felt the vet “barely” examined their dog.
- •Concerns about empathy and billing processes during bereavement: one review alleges insensitivity when collecting ashes and a payment confusion where money was asked for again after it had already been paid.
Contact
Animals Treated at Lagan Valley Vets Ltd
Animals We Treat
Animal type information not yet available for this clinic.
Opening Hours – Lagan Valley Vets Ltd
Opening Hours
Hours
Reviews for Lagan Valley Vets Ltd
Note: Showing the 5 most recent Google reviews out of 127 we track in total. Recent reviews may not be representative of overall sentiment.
Jack Pot
in the last week
My dog was seriously ill in the early hours of 4th January and when I called the emergency number it was answered straight away and Ian didn't hesitate to arrange to examine my dog at the Moira surgery, all within less than an hour. Despite horrendous and treacherous weather and road conditions Ian responded without hesitation and I am extremely grateful. I have used this Veterinary Practice for almost 25 yrs at both Moira and Dromore and can say without hesitation I have always received an excellent service and would not hesitate to recommend them.
Corinne Livingston
a week ago
Staff always friendly and provide great service.
Simon Dunn
2 months ago
I would just like to say a massive big thank you to all the staff in dromore and moira vets in the expertise shown in dealing with sox my little j russell he never liked the vets but they handled him well although i lost him in the end it was dealt with perfection and it was so peacefull cant thank the team enough...❤️
Simon Dunn
a week ago
I would just like to say a massive big thank you to all the staff in dromore and moira vets in the expertise shown in dealing with sox my little j russell he never liked the vets but they handled him well although i lost him in the end it was dealt with perfection and it was so peacefull cant thank the team enough...❤️
Emily
a week ago
Terrible experience pioritize money over welfare of animal charging 35£ to see the dog which they didn't tell me before hand about and they barely look at him far to expensive as well as more money for antibiotics my dog won't even take 👏👏👏
Emily
2 months ago
Terrible experience pioritize money over welfare of animal charging 35£ to see the dog which they didn't tell me before hand about and they barely look at him far to expensive as well as more money for antibiotics my dog won't even take 👏👏👏
Adrian Panghe
3 months ago
Mary McNicholl
5 months ago
Absolutely appalling behaviour by moira vets when our wee pet feel ill they suggested to say goodbye I paid the fee before this happen and when we attended for the ashes the male staff member on our way out asked for the money again saying he didn't realise it was paid not one of them came near us wen we went to collect our wee fur baby ashes definitely will not be recommend them to anyone very insensitive no empathy an rude like we were a problem to them reception staff don't have any people skills horrible experience which is a pity as it was such a sad tkme for us don't do the job if you can't talk with respect to customers an show a bit of empathy when they are going through a very sad time Your only nice when you are received my money shameful people with no respect There are far better veterinary establishment with nice staff so be mindful if you are thinking of going near this place o and the main male vet was also very rude does not know how to speak to the customers Mmclaughlin
Regerastace Komondor & Mudi
6 months ago
Always there to help and couldn’t be happier with our choice of vets! They take great care of each of our dogs, going above and beyond for us when needed.
Ross Cameron Dolan-Redmond
a year ago
I took our dog as his belly had swollen. We were then contacted by the vet to tell that my dog had cancer and recommended that he was bad and would need put down.
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