Specialist Vets in Craigavon

## Summary Lurgan Veterinary Clinic provides care for both pets and farm animals, with services listed on its website covering routine work (vaccinations, neutering, microchipping, teeth assessments) and emergency treatment. Reviews commonly mention a friendly, helpful reception team and vets who handle animals gently and keep them comfortable during visits. One recent review strongly disputes the clinic’s decision-making and communication around a dog’s end-of-life care, saying few options were explained and empathy was lacking, while many other reviewers describe long-term positive experiences over multiple years. ## Services - **Emergency treatment** (explicitly stated on the clinic website). - **Routine health care** and **health checks** (website; also referenced in a review describing a “non emergency check up”). - **Vaccinations** (website). - **Neutering** (website). - **Microchipping** (website). - **Teeth assessments** (website). - **Diagnostics** (website lists “Pet Diagnostics”). - **Medication / animal medication** (website). - **Medical history** (website lists “Medical History”). - **Care for farm animals** (website). - Reviews also include an instance of the clinic accepting an injured **pigeon** and not charging for that visit (reviewed experience). ## People - **Reception team**: mentioned as “very helpful and friendly,” and seen as playing an important role in the practice (reviewer with years of use). - **Vets (no individual names given)**: - Several owners describe careful handling—e.g., “making sure [the dog] is comfortable every step of the way.” - One owner describes a difficult, long-term case over “3+ years” and says the vets were “brilliant.” - A conflicting account says the vet was “heartless,” showed “no empathy,” and presented euthanasia as the only option without discussing alternatives. ## Reviews **Google rating: 4.8 stars from 546 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Friendliness and help at the front desk**: reception described as “very helpful and friendly.” - **Gentle handling and reassurance during appointments**: owners mention dogs being kept comfortable and treated with care and attention. - **Taking on new or hard-to-book cases**: one reviewer says they had “no problem” getting their sick older dog seen when their previous vet had shut down. - **A sharp negative outlier around communication/options for a serious case**: one recent reviewer says euthanasia was presented as the only option and that other potential options weren’t explained; this conflicts with many other reports of good care. - **Cost mentioned but not quantified**: one reviewer calls it “a great price for the service you receive,” without giving figures.

## Summary Willow Veterinary Group Ltd offers a mix of pet and farm veterinary work, with services listed by the clinic including hospitalisation, microchipping, parasite treatments, prescriptions and pet passports. It is also listed as a **veterinary nurse training facility**. Reviews describe both routine and urgent care: one owner got an appointment **within 2 hours** for a sick puppy (despite not being registered yet), and another describes a vet **stitching a cat’s leg wound**. Feedback is mixed on the front desk and on surgery—some owners describe supportive end-of-life care, while others report **rudeness over the phone** and a serious complaint about a **cherry eye operation**. ## Services Services mentioned in the clinic’s website information: - Flea and worm treatments - Microchipping - Prescriptions - Dog care and cat care - Farm care - Hospitalisation of pets - Pet passports Services described in reviews: - Wound treatment and stitching (cat leg wound) - Cherry eye surgery (one owner reports a poor outcome and post-op complications) - Care for a very ill dog over an extended period, including end-of-life support - Same-day/urgent appointment availability mentioned by one reviewer (appointment within 2 hours) ## Pricing Explicit prices mentioned in reviews: - **£606** for cherry eye surgery (stated as including a buster collar and eye drops) - **£55** for a post-operative check-up (in the same review) ## People Named team members mentioned in reviews: - **Susan (vet)** — credited with stitching a cat’s back-leg wound and doing a “first class” job. - **Christa (vet)** — thanked for taking care of a dog; another review describes Christa as “very experienced.” - **Georgina (vet)** — listed alongside other vets as providing excellent care to a very ill dog. - **Paul (vet)** — specifically thanked for “gentle kindness” during a dog’s final moments. - **Poppy (vet nurse)** — thanked for support alongside vet Christa. Front desk/reception: - Multiple reviews complain of **rude or unsympathetic reception staff** (including one about being rude on the phone when the owner was asking for advice), while other reviews describe the overall staff as calm and pleasant. ## Reviews **Google rating: 4.6 stars from 325 reviews.** Themes below are drawn from the latest written reviews available to us. - **Fast access when a pet is unwell:** one owner reports being offered an appointment within 2 hours even before formal registration. - **Strong praise for clinical care in specific cases:** stitching a cat’s wound; ongoing care for a seriously ill dog; compassionate end-of-life support. - **Reception experience is inconsistent:** several owners describe rudeness/lack of sympathy over the phone and at reception, while others describe staff as calm and pleasant. - **Surgery feedback is mixed:** one detailed complaint describes cherry eye surgery allegedly stitched incorrectly, followed by an abscess and additional follow-up cost. - **Extended hours noted:** one reviewer specifically appreciated “late night” opening.