Willow Veterinary Group Ltd – Vets in Armagh City
Clinic Overview
Willow Veterinary Group Ltd is a general veterinary practice offering routine preventative care alongside in-practice treatment and minor procedures (including wound stitching and cherry eye surgery mentioned in reviews). Owners describe being able to get seen quickly for an unwell puppy (“appointment within 2 hours”) and mention late-night availability. Reviews also include a serious complaint about a cherry eye operation (described as incorrectly stitched, leading to an abscess and additional check-up cost) alongside multiple accounts of compassionate support for very ill pets and end-of-life care. Ownership/group affiliation isn’t stated in the information provided.
Services
Based on the clinic website and the latest reviews, services mentioned include
- •Flea and worm treatment
- •Microchipping
- •Prescriptions
- •Dog care and cat care
- •Farm care
- •Hospitalisation of pets
- •Pet Passport
- •Wound treatment and stitching (cat leg wound stitched in-clinic)
- •Cherry eye surgery (noted in a review, with a reported complication)
- •Post-operative checks (mentioned following cherry eye surgery)
- •Support for very ill pets and end-of-life care (described in reviews)
Pricing
Explicit prices mentioned in reviews
- •Cherry eye surgery: £606, stated to include a buster collar and eye drops
- •Post-op check-up (after cherry eye surgery): £55
People
Named vets mentioned positively in reviews
- •Susan (vet): credited with stitching a cat’s leg wound; described as “professional.”
- •Christa (vet), Georgina (vet), Paul (vet): credited with caring for a “very ill” dog over time; Paul is specifically mentioned for being gentle in the dog’s final moments.
Reception/team experience is mixed: some reviewers describe staff as calm and pleasant, while others report rude or unsympathetic reception interactions (including on the phone).
Reviews
Google rating: 4.6 stars from 325 reviews.
- •Fast access when a pet is unwell: one owner reports being offered an appointment within 2 hours despite not yet being registered.
- •Clinical care praised in specific cases: wound stitching on a cat is singled out; several owners describe supportive care for very ill pets and compassionate handling at end of life.
- •Mixed reports about front-desk communication: multiple reviews complain about rudeness/lack of sympathy from reception, while others describe the team as pleasant and calm.
- •One detailed surgical complaint with costs: a reviewer alleges cherry eye surgery was performed incorrectly, leading to an abscess and significant pain, and reports paying £606 for the operation and £55 for the post-op check.
Animals Treated at Willow Veterinary Group Ltd
Animals We Treat
Animal type information not yet available for this clinic.
Opening Hours – Willow Veterinary Group Ltd
Opening Hours
Hours
Reviews for Willow Veterinary Group Ltd
Note: Showing the 5 most recent Google reviews out of 325 we track in total. Recent reviews may not be representative of overall sentiment.
Fiona Montgomery
in the last week
Excellent service. Really appreciate the late night opening.
Catherine McGreevy
a month ago
Been with this vet for a few years, have all of my dogs, 4 Dachshunds, registered here. Recently my dog had to have cherry eye surgery, £606 for the operation which included a buster collar and eye drops, operation was a disaster, I knew something wasnt right from the get go her eye was a mess but I thought this was part of the healing process, took her in 5 days later for post op check and discovered that the vet had stitched her eye up incorrectly where the stitches were inwards towards her retina which further caused an abscess, huge pain for my girl and other £55 for the check up, atrocious. Reception staff are extremely rude and care nothing for your pets, FYI it is not professional to come to work wearing a Portadown Band sweater, sectarianism at its finest. Needless to say I will be finding another vet practice to look after my dogs, im just sorry I didnt leave sooner.
H M
a month ago
Very disappointing the receptionist over the phone was rude and lacking sympathy for my pet. No compassion or understanding when I was only asking for advice. Kindness costs nothing.
Laci Kuzma
a month ago
Robbie Holmes
2 months ago
Great staff who really look to get very best treatment and care for your pet.
HARRY NESBITT
a month ago
From the moment I stepped into willow vets I knew I had made the right decision.Took my cat with a nasty wound on his back leg and Susan performed a first class professional job stitching him up, job done. The staff are very pleasant and had an empathetic attitude that did not go unnoticed and Willows is now my new go too vet for any issues with Ozzy. Highly recommend.
Diane Fowler
a month ago
Vets Susan Christa Georgina and Paul all provided excellent care to our very ill wee dog . As a result of their dedicated care we were able to have our wee girl to love for an extra 20 months. We will always be extremely grateful to them for her excellent care and to Paul for his gentle kindness with her in her final moments. Thank you all xx
Amber Jordan
2 months ago
We've just moved to the Craigavon area and had heaps of recommendations to sign up with Willow Vets. Our wee pup took unwell this morning and even though we hadn't manage to register with them yet, they had an appointment within 2 hours of calling to avoid him suffering all day. Lovely calm staff who you can tell really care about animals. We thought the price for treatment and medication to take home was so reasonable too. We're really happy that we've found a friendly and helpful new vets that we can now bring our pet too. Frankie says thanks Willow!
Laura Irwin
3 months ago
Brilliant vet seen our pooch tonight. Very gentle and patient with a very overwhelmed dog.
Ross Rowntree
7 months ago
Can not even begin to describe how well the vet at willows helped me and my best friend in the last hrs of his life. Compassion empathy and just plain understanding of the situation. Brilliant service for me and my best friend x
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