Willow Veterinary Group Ltd

- Several owners praise the clinical care, describing vets as skilled, gentle and compassionate, including with anxious dogs, very ill pets and end-of-life situations. - Access and organisation are seen as positives by some reviewers, with mentions of an appointment within two hours for an unwell puppy, late opening, short waits when booked, and a clean, organised clinic. - Reception and phone communication are the most clearly mixed area: some reviews describe staff as friendly and polite, while others report rudeness, lack of sympathy and unhelpful advice.

Willow Veterinary Group Ltd in Armagh City offers routine and more involved veterinary care, including preventive treatments, prescriptions, surgery, hospitalisation and end-of-life support. Listed services cover dog and cat care, with farm care and pet passport work also mentioned. Recent feedback highlights caring vets, prompt appointments and late opening, alongside mixed experiences with reception and phone communication.

Services

•Routine pet care: flea and worm treatment, microchipping, prescriptions, and general dog and cat care.
•Wider practice services: farm care, pet passports, and hospitalisation of pets.
•Procedures and follow-up: wound treatment and stitching, cherry eye surgery, and post-operative checks. Recent reviews include a cat leg wound stitched in clinic.
•Supportive and urgent care: care for very ill pets and end-of-life support, with recent reviewers also mentioning quick access for an unwell puppy and late-night opening.

Pricing

No published pricing information is currently available for this clinic.

People

Vets named in reviews include Susan, Christa, Georgina, and Paul. Susan is praised for stitching a cat's leg wound, while Christa, Georgina and Paul are thanked for caring for a very ill dog over time; Paul is specifically remembered for gentle support in the dog's final moments. Comments about the wider team are mixed, with some reviewers describing friendly, calm reception staff and others reporting rude or unsympathetic interactions, including on the phone.

Reviews

Willow Veterinary Group has a 4.6-star Google rating from 327 reviews. Recent reviewers describe a mixed but generally positive picture, with several strong compliments for the vets alongside repeated complaints about reception from some customers.

•Several owners praise the clinical care, describing vets as skilled, gentle and compassionate, including with anxious dogs, very ill pets and end-of-life situations.
•Access and organisation are seen as positives by some reviewers, with mentions of an appointment within two hours for an unwell puppy, late opening, short waits when booked, and a clean, organised clinic.
•Reception and phone communication are the most clearly mixed area: some reviews describe staff as friendly and polite, while others report rudeness, lack of sympathy and unhelpful advice.
•One recent review gives a detailed complaint about cherry eye surgery and the follow-up, saying the result was poor and distressing for the dog.

Reviews for Willow Veterinary Group Ltd

Note: Showing the 10 most recent Google reviews out of 327 we track in total. Recent reviews may not be representative of overall sentiment.

Matt McDonald

2 months ago

Have used Willow Veterinary Clinic on two occasions. Both times excellent, great praise for their reception staff who are friendly and polite. Their vets are skilled and fantastic at their job. With a booking I didn't have to wait too long even when they were noticeably busy. Site is clean and organised. Highly reccomend this Clinic.

Melissa H

would give 0 stars if i could! the staff here are rude & unhelpful! they don’t care about the wellbeing of your animals

Fiona Montgomery

3 months ago

Excellent service. Really appreciate the late night opening.

Catherine McGreevy

4 months ago

Been with this vet for a few years, have all of my dogs, 4 Dachshunds, registered here. Recently my dog had to have cherry eye surgery, £606 for the operation which included a buster collar and eye drops, operation was a disaster, I knew something wasnt right from the get go her eye was a mess but I thought this was part of the healing process, took her in 5 days later for post op check and discovered that the vet had stitched her eye up incorrectly where the stitches were inwards towards her retina which further caused an abscess, huge pain for my girl and other £55 for the check up, atrocious. Reception staff are extremely rude and care nothing for your pets, FYI it is not professional to come to work wearing a Portadown Band sweater, sectarianism at its finest. Needless to say I will be finding another vet practice to look after my dogs, im just sorry I didnt leave sooner.

H M

Very disappointing the receptionist over the phone was rude and lacking sympathy for my pet. No compassion or understanding when I was only asking for advice. Kindness costs nothing.

Laci Kuzma

Robbie Holmes

5 months ago

Great staff who really look to get very best treatment and care for your pet.

HARRY NESBITT

6 months ago

From the moment I stepped into willow vets I knew I had made the right decision.Took my cat with a nasty wound on his back leg and Susan performed a first class professional job stitching him up, job done. The staff are very pleasant and had an empathetic attitude that did not go unnoticed and Willows is now my new go too vet for any issues with Ozzy. Highly recommend.

Diane Fowler

7 months ago

Vets Susan Christa Georgina and Paul all provided excellent care to our very ill wee dog . As a result of their dedicated care we were able to have our wee girl to love for an extra 20 months. We will always be extremely grateful to them for her excellent care and to Paul for his gentle kindness with her in her final moments. Thank you all xx

Amber Jordan

We've just moved to the Craigavon area and had heaps of recommendations to sign up with Willow Vets. Our wee pup took unwell this morning and even though we hadn't manage to register with them yet, they had an appointment within 2 hours of calling to avoid him suffering all day. Lovely calm staff who you can tell really care about animals. We thought the price for treatment and medication to take home was so reasonable too. We're really happy that we've found a friendly and helpful new vets that we can now bring our pet too. Frankie says thanks Willow!