Emergency Vets in Cookstown

## Summary Craemill Veterinary Clinic treats dogs, cats and other small animals, and the website mentions consultations included as part of a **Pet Health Club® Plus** plan. Based on reviews, owners most often describe thorough first appointments where they left with “a plan of care” and lots of information, and attentive handling of nervous pets (one review specifically mentions a nervous dog being treated by **vet Claire** and nursing staff). Reviews also show a split experience around up-front information: one potential new client reports being unable to get service and cost details before registering. ## Services - **Veterinary care for dogs, cats and small animals** (website). - **Emergency veterinary services** (clinic data lists emergency/24-7 or extended-hours support; no further detail is provided in the inputs). - **Treatment for nervous/anxious dogs** is specifically mentioned in a review (care described as “first class” for a nervous dog during treatment). - **Care planning and problem-solving during appointments**: several reviewers describe leaving an initial visit with detailed information and a defined plan of care, including a case where an owner had previously seen multiple vets without success. ## People - **Claire (vet)**: named in a review as providing “first class” treatment for a very nervous dog, alongside nursing staff. - **Nursing staff**: repeatedly mentioned as part of the team owners value; one review highlights their role in supporting a nervous dog through treatment. - **Reception team**: one review explicitly notes “from the reception girls, right through to the vets” as a positive, and says concerns are listened to. - **Vets (general)**: reviews repeatedly mention vets listening to concerns and being reassuring; one owner says they came away from the first appointment with “so much helpful information and a plan of care.” ## Reviews **4.7 stars from 143 reviews.** Themes below are drawn from the latest written reviews available to us. - Multiple owners describe **thorough consultations** that provide clear explanations and a **plan of care** (including a case where the owner felt they finally got answers after trying other vets). - **Handling of nervous pets** is specifically praised (a nervous dog receiving “first class” treatment). - Several reviews mention **good communication and reassurance** during appointments (listening to concerns, being reassuring). - There’s a **negative report about pre-registration information**: one reviewer says the clinic could not provide basic details about whether a service was offered and what it would cost. - **Cost can be a surprise if not asked about up front**, according to one review.

## Summary Parklands Veterinary Ltd is a veterinary practice that also operates as a **Veterinary Nurse Training facility** and offers **emergency veterinary services (24/7 or extended hours)**. Based on recent client experiences, it appears set up for a mix of routine care and procedures (for example **annual boosters**, **operations**, and **spaying with microchipping**) as well as difficult end-of-life appointments. Concrete details mentioned by owners include: - **Spay + microchip with quick turnaround**: one cat was booked mid‑week, admitted Friday morning, home by lunchtime, and brought back for a **nurse follow‑up** to check wound healing. - **Pet travel paperwork**: a vet is specifically praised for completing a **pet passport update** and a **fit‑to‑fly certificate**, covering required details to reduce owner stress. - **End‑of‑life care**: multiple reviews describe staff supporting families through euthanasia/“saying goodbye,” with emphasis on a calm, compassionate approach. - Mixed clinical feedback exists: one owner alleges a **lump was described as an infection and “clear” of cancer**, later finding their dog had breast cancer; other reviews describe pets being “sorted” and getting out of pain. (Ownership—independent vs corporate group—is not stated in the information provided.) ## Services Services and capabilities explicitly referenced include: - **Emergency veterinary services (24/7 or extended hours)** (from clinic data). - **Veterinary Nurse Training facility** (from clinic data). - **Routine preventative care**: “annual boosters” are mentioned. - **Surgery/operations**: owners reference “operations,” and one review specifically mentions **spaying**. - **Microchipping**: performed alongside spay in one case. - **Post‑op / follow‑up checks**: a **nurse follow‑up appointment** to assess wound healing is described. - **Assessment of lumps/possible infection**: one owner attended for a lump on a dog’s stomach (with a later allegation of missed cancer). - **Euthanasia / end‑of‑life appointments**: several reviews describe supported goodbyes and compassionate handling. - **Pet travel documentation**: **pet passport update** and **fit‑to‑fly certificate** preparation are mentioned. ## People - **Georgina (vet)**: named in multiple reviews for (1) **supporting an euthanasia appointment** with a compassionate manner, (2) performing a **spay and microchip**, and (3) handling **pet passport/fit‑to‑fly paperwork** with detailed knowledge and thoroughness. - **Aoife and Louise**: mentioned as staff who helped with a **stray animal case**, providing “swift support” and clear reassurance around end-of-life outcome. - **Nursing team (unnamed)**: one nurse is specifically noted for a **post‑operative wound check** and a reassuring manner during the follow‑up. ## Reviews **Google rating: 4.3 stars from 30 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Compassion during euthanasia and poor prognoses**: several owners describe staff helping them through final goodbyes, and supporting difficult outcomes (including a stray) in a gentle, pragmatic way. - **Smooth scheduling and follow‑up for routine surgery**: one owner reports fast booking for spay/microchip, same‑day discharge by lunchtime, and a nurse follow‑up to check healing. - **Practical help with travel paperwork**: a vet is praised for correctly completing a pet passport update and fit‑to‑fly certificate, covering required details to make the process “stress free.” - **Clinical concern raised by one reviewer**: one review alleges a lump was assessed as infection/“clear” of cancer, but the dog was later diagnosed with breast cancer; this conflicts with other reviews describing effective pain relief and good outcomes.