Craemill Veterinary Clinic

Craemill Veterinary Clinic treats dogs, cats and other small animals, and the website mentions consultations included as part of a Pet Health Club® Plus plan. Based on reviews, owners most often describe thorough first appointments where they left with “a plan of care” and lots of information, and attentive handling of nervous pets (one review specifically mentions a nervous dog being treated by vet Claire and nursing staff). Reviews also show a split experience around up-front information: one potential new client reports being unable to get service and cost details before registering.

Services

• •Veterinary care for dogs, cats and small animals (website).
• •Emergency veterinary services (clinic data lists emergency/24-7 or extended-hours support; no further detail is provided in the inputs).
• •Treatment for nervous/anxious dogs is specifically mentioned in a review (care described as “first class” for a nervous dog during treatment).
• •Care planning and problem-solving during appointments: several reviewers describe leaving an initial visit with detailed information and a defined plan of care, including a case where an owner had previously seen multiple vets without success.

People

• •Claire (vet): named in a review as providing “first class” treatment for a very nervous dog, alongside nursing staff.
• •Nursing staff: repeatedly mentioned as part of the team owners value; one review highlights their role in supporting a nervous dog through treatment.
• •Reception team: one review explicitly notes “from the reception girls, right through to the vets” as a positive, and says concerns are listened to.
• •Vets (general): reviews repeatedly mention vets listening to concerns and being reassuring; one owner says they came away from the first appointment with “so much helpful information and a plan of care.”

Reviews

4.7 stars from 143 reviews. - Multiple owners describe thorough consultations that provide clear explanations and a plan of care (including a case where the owner felt they finally got answers after trying other vets).

• •Handling of nervous pets is specifically praised (a nervous dog receiving “first class” treatment).
• •Several reviews mention good communication and reassurance during appointments (listening to concerns, being reassuring).
• •There’s a negative report about pre-registration information: one reviewer says the clinic could not provide basic details about whether a service was offered and what it would cost.
• •Cost can be a surprise if not asked about up front, according to one review.