Specialist Vets in Newcastle

## Summary Donard Clinic Ltd appears to be an independent, vet-owned practice (described that way in client reviews) and is also listed as a veterinary nurse training facility. Based on the website and recent reviews, it’s set up for day-to-day pet healthcare as well as some surgical cases, with digital support available via the VidiVet app for 24/7 vet advice. Concrete details mentioned by owners include: staff taking time to explain a pet’s condition and treatment before proceeding; appointment and medication reminders sent by text; being seen at short notice for a quick treatment; and dogs staying overnight following surgery (including a cruciate ligament operation). Several reviews also mention long-term care and support through end-of-life euthanasia (“final sleep”). ## Services - **24/7 digital vet advice** via the **VidiVet app** (from the clinic website summary). - **Veterinary nurse training facility** (from the structured clinic data). - **Orthopaedic surgery/case care mentioned in reviews:** cruciate ligament operation, with an overnight stay noted. - **Worming treatment** (a worming pill administered during a short-notice visit, per a review). - **End-of-life care/euthanasia** (“final sleep” mentioned by an owner). - **General consultations and treatment planning** (owners describe conditions and treatment being explained before proceeding). ## Pricing - **£7.00** for administering a **worming pill** (as described in a recent review). ## People - **Catherine** (named by an owner): thanked for years of care and support through a pet’s euthanasia. - **Grainne** and **Olivia** (identified as vets in one review): described as professional and focused on the animal’s best interests. - **Reception team**: described as friendly and efficient; one owner highlighted a “seamless” short-notice visit. - **Communication style noted by owners**: taking time to explain conditions/treatment before proceeding, plus text reminders for appointments and medication doses. ## Reviews **4.8 stars from 139 reviews.** Most recent written reviews focus on communication, responsiveness, and support during difficult decisions. “Themes below are drawn from the latest written reviews available to us.” - Clear explanations before treatment; owners say staff take time to talk through conditions and next steps. - Responsiveness: being seen at short notice for a quick medication/treatment need. - Ongoing communication: text messages used for appointment reminders and medication-dose reminders. - Surgical aftercare: one owner mentions an overnight stay following a cruciate ligament operation and reports steady recovery. - End-of-life support: a long-term client thanks the team for care over the years and during a pet’s “final sleep.”

## Summary Downe Vets offers routine care alongside more advanced options such as keyhole surgery, and it also operates as a veterinary nurse training facility. The clinic appears to see a mix of standard appointments and more sensitive or ongoing cases: reviews specifically mention care for rabbits with age-related, ongoing health issues, and support during end-of-life euthanasia for an older dog. In the latest reviews available to us, owners describe staff taking time to answer first-time owner questions, providing “after care,” and being able to work around clients’ schedules. ## Services From the clinic website and the latest reviews available to us, Downe Vets is described as offering: - Routine check-ups - “Specialized medical treatments” (not further specified on the site) - Keyhole surgery (the site explicitly references referrals for keyhole surgery) - Flea and tick treatments (including online ordering via the site) - Flea and worm treatment (listed as part of a health plan on the site) - Microchipping (listed as part of a health plan on the site) - Nutritional advice (listed as part of a health plan on the site) - Pet food ordering (via the site) - Pet health plans/health plans, including: - Initial health check - First vaccination series - Flea and worm treatment - Microchipping - Nutritional advice - Rabbit care is specifically mentioned in reviews (multiple owners reference bringing bunnies/rabbits, including older rabbits with ongoing health issues). - End-of-life care is referenced in reviews (euthanasia for an older dog). ## People No individual vets or nurses are named in the information provided. What owners describe about the team: - Vets seen for rabbits with ongoing age-related health issues were described as “very good,” with friendly reception staff. - A first-time pet owner said the team “took time to go through all our queries,” and were friendly and knowledgeable. - One reviewer specifically praised “super after care” (no further detail given). - During euthanasia of an older dog, a reviewer said the people there were “fantastic from start to finish.” ## Reviews **Google rating: 4.6 stars from 34 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - Rabbit owners mention relying on the clinic for ongoing care, including age-related issues, and say the vets and reception staff are helpful and friendly. - Support during euthanasia is described as compassionate and well-managed “from start to finish.” - Several reviews highlight communication: taking time to answer questions (including for a first-time owner) and being “very knowledgeable.” - Convenience and follow-up are mentioned, including staff working around a client’s schedule and “super after care” (without specifics).