Specialist Vets in Kilkeel

## Summary Clanrye Veterinary Centre Ltd provides veterinary care for both companion animals and large animals, and states it covers its own out-of-hours calls 24/7, 365 days a year. Recent reviews repeatedly mention vets “giving time” to pets and supporting owners through serious illness and end-of-life care for dogs. However, there is also a contrasting account describing a very poor phone response during an urgent trauma situation involving a bleeding cat, where the caller says they were repeatedly told “the vet will phone you back” and did not receive timely guidance. Concrete specifics mentioned by owners include: - Taking time with an older dog during consultations (“given him time”). - Reception staff being repeatedly singled out as helpful in day-to-day interactions and during difficult periods. - One urgent call experience described as delayed call-backs and lacking empathy during a road-traffic injury. ## Services - Veterinary care and treatment for **companion animals** (dogs and cats are specifically mentioned in reviews and on the website). - Veterinary care and treatment for **large animals** (stated on the clinic website). - **Out-of-hours care:** the clinic states it covers its own out-of-hours calls **24/7, 365 days a year**. - Support through **serious illness and end-of-life care** (owners describe help “throughout the sickness and death” of a dog). - **Urgent injury/trauma enquiries** are referenced in reviews (a cat hit by a car), though the review describes difficulties accessing prompt help by phone. ## Reviews **Google rating: 4.8 stars from 51 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Multiple owners describe attentive consultations where vets take time with the animal, including an older dog being consistently “looked after” and not rushed. - Several reviews mention professional support during emotionally difficult situations (one owner describes help throughout their dog’s illness and death). - Reception staff are repeatedly mentioned as part of the overall experience (described as “lovely” and “excellent”). - A conflicting experience is reported in an urgent case: an owner describes calling about a severely bleeding cat after a road accident and being told repeatedly that “the vet will phone you back,” with no timely call-back and a tone they felt showed “zero empathy.”