Clanrye Veterinary Centre Ltd Kilkeel – Vets in Kilkeel
Clinic Overview
Clanrye Veterinary Centre Ltd provides veterinary care for both companion animals and large animals, and states it covers its own out-of-hours calls 24/7, 365 days a year. Recent reviews repeatedly mention vets “giving time” to pets and supporting owners through serious illness and end-of-life care for dogs. However, there is also a contrasting account describing a very poor phone response during an urgent trauma situation involving a bleeding cat, where the caller says they were repeatedly told “the vet will phone you back” and did not receive timely guidance.
Concrete specifics mentioned by owners include
- •Taking time with an older dog during consultations (“given him time”).
- •Reception staff being repeatedly singled out as helpful in day-to-day interactions and during difficult periods.
- •One urgent call experience described as delayed call-backs and lacking empathy during a road-traffic injury.
Services
- •Veterinary care and treatment for companion animals (dogs and cats are specifically mentioned in reviews and on the website).
- •Veterinary care and treatment for large animals (stated on the clinic website).
- •Out-of-hours care: the clinic states it covers its own out-of-hours calls 24/7, 365 days a year.
- •Support through serious illness and end-of-life care (owners describe help “throughout the sickness and death” of a dog).
- •Urgent injury/trauma enquiries are referenced in reviews (a cat hit by a car), though the review describes difficulties accessing prompt help by phone.
Reviews
Google rating: 4.8 stars from 51 reviews.
- •Multiple owners describe attentive consultations where vets take time with the animal, including an older dog being consistently “looked after” and not rushed.
- •Several reviews mention professional support during emotionally difficult situations (one owner describes help throughout their dog’s illness and death).
- •Reception staff are repeatedly mentioned as part of the overall experience (described as “lovely” and “excellent”).
- •A conflicting experience is reported in an urgent case: an owner describes calling about a severely bleeding cat after a road accident and being told repeatedly that “the vet will phone you back,” with no timely call-back and a tone they felt showed “zero empathy.”
Animals Treated at Clanrye Veterinary Centre Ltd Kilkeel
Animals We Treat
Animal type information not yet available for this clinic.
Opening Hours – Clanrye Veterinary Centre Ltd Kilkeel
Opening Hours
Reviews for Clanrye Veterinary Centre Ltd Kilkeel
Note: Showing the 5 most recent Google reviews out of 51 we track in total. Recent reviews may not be representative of overall sentiment.
heather Larmour
4 months ago
These are the kindest vets, every one of them has looked after our dog and given him time. The best most professional care. Lovely reception. Never overcharge. Thanks for looking after dear old Ben.
heather Larmour
2 months ago
These are the kindest vets, every one of them has looked after our dog and given him time. The best most professional care. Lovely reception. Never overcharge. Thanks for looking after dear old Ben.
Ian Tookey
10 months ago
mark spiers
a year ago
Laura Salamin
2 years ago
Richy AAGS
2 years ago
We phoned about our cat who was bleeding out after being hit by a car (a saucer sized pool of blood, so very urgent). Time was of the essence as we live in Kilkeel and it’s 40 minutes drive to the vet. So we phoned to see if we could start the journey to avoid our cat bleeding to death. We were told by someone with zero empathy that “the vet will phone you back”. Fine, we waited 10 minutes and no call, more blood. So we phoned them again: Us: Hi we phoned about our cat and haven’t heard anything and he’s bleeding really badly? Clanrye: the vet will phone you. Us: we were wondering if we could start driving towards Newry because we’re in Kilkeel? Clanrye: the vet will phone you back. So we went to another vet in Mourne and had him in seeing a vet in 5 minutes. I’m currently outside writing this scathing review. We didn’t expect the zero empathy response we got from Clanrye. We understand that you may be busy but there is no excuse for the way you speak to someone who is potentially watching their cat die.
Richy AAGS
2 years ago
We phoned about our cat who was bleeding out after being hit by a car (a saucer sized pool of blood, so very urgent). Time was of the essence as we live in Kilkeel and it’s 40 minutes drive to the vet. So we phoned to see if we could start the journey to avoid our cat bleeding to death. We were told by someone with zero empathy that “the vet will phone you back”. Fine, we waited 10 minutes and no call, more blood. So we phoned them again: Us: Hi we phoned about our cat and haven’t heard anything and he’s bleeding really badly? Clanrye: the vet will phone you. Us: we were wondering if we could start driving towards Newry because we’re in Kilkeel? Clanrye: the vet will phone you back. So we went to another vet in Mourne and had him in seeing a vet in 5 minutes. I’m currently outside writing this scathing review. We didn’t expect the zero empathy response we got from Clanrye. We understand that you may be busy but there is no excuse for the way you speak to someone who is potentially watching their cat die.
Caroline Gawley Quinn
3 years ago
Constantly an excellent service from the vets and reception staff. Can't thank them enough for the professional way they helped us throughout the sickness and death of our beloved pet dog Bert. Would have no hesitation in recommending this Kilkeel practice
Emily Keenan
3 years ago
Very friendly brilliant with animals xx
Alice Ashley - Thomas
4 years ago
Great service by the whole team. I felt my cat and dog have both been lovingly professionally cared for.
