Featured Clinic Overview
## Summary Cara Veterinary Clinic is a small-animal, first-opinion practice offering routine care through to medical, surgical, and emergency treatment, including out-of-hours care. The clinic also states it specialises in advanced digital imaging techniques for earlier, more accurate diagnosis. Review signals are mostly very positive (including comments about not being pushed into extra treatments), but there are also a small number of strongly negative reviews alleging poor treatment of pets and a focus on billing. Concrete specifics supported by the available information include: - Advanced digital imaging is explicitly highlighted on the clinic website. - Out-of-hours emergency care is stated on the clinic website. - Some reviewers describe the team as not “upselling” treatments, while at least one reviewer claims the opposite (that they are “only interested in billing”). - Named staff (Lorna and Julia) are singled out in reviews for being gentle, reassuring, and helpful with guidance. ## Services From the clinic website summary (small animals): - Routine preventative care, including vaccinations - Dental treatment - Diagnosis and treatment (medical cases) - Surgical treatment - Advanced digital imaging techniques (described as a specialism) - Emergency medical and surgical treatment - Out-of-hours care for emergencies - Euthanasia ## People - Lorna (role not stated): mentioned by name as “gentle, kind, and reassuring” and described as someone a client “wouldn’t dream of going anywhere else” without. - Julia (role not stated): repeatedly named positively; one review describes Julia giving practical advice over the phone about the “best course to follow” when a cat was thought missing, and another calls her a “superstar” who genuinely cares. ## Reviews Google rating: 4.9 stars from 117 reviews. “Themes below are drawn from the latest written reviews available to us.” - Multiple reviewers say the team “genuinely care” about their patients/animals. - Several reviews mention not feeling pressured into extra treatments (“isn't out to upsell treatments”). - A minority of reviews conflict with this, alleging poor treatment of a dog and cat and that the clinic is “only interested in billing.” - Specific positive interactions include named staff being “gentle…reassuring” and providing clear guidance by phone.
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Lakeland Veterinary Services is a veterinary practice that also operates as a veterinary nurse training facility. Based on both the clinic data and recent reviews, it appears set up to handle urgent, out-of-hours problems as well as ongoing care for regular clients. Concrete examples from reviews include: - Weekend help for an acutely unwell dog during a heatwave, with owners describing the practice as coming out to examine and care for the dog and the dog “recovered very quickly.” - Coordination to get a vet in to see a dog (one review describes the team passing details on so the vet could drive in to see the patient). - Long-term use by some owners, who say the practice has cared for “many of our dogs over the years.” There is also a clear negative account reporting difficulty getting same-day pain relief for an elderly dog (offered a next-day appointment instead), and a separate concern about the clinic environment being stressful due to “constant banging of doors” during a previous visit.
Lakeland Veterinary Services is a veterinary practice that also operates as a veterinary nurse training facility. Based on both the clinic data and recent reviews, it appears set up to handle urgent, out-of-hours problems as well as ongoing care for regular clients. Concrete examples from reviews include: - Weekend help for an acutely unwell dog during a heatwave, with owners describing the practice as coming out to examine and care for the dog and the dog “recovered very quickly.” - Coordination to get a vet in to see a dog (one review describes the team passing details on so the vet could drive in to see the patient). - Long-term use by some owners, who say the practice has cared for “many of our dogs over the years.” There is also a clear negative account reporting difficulty getting same-day pain relief for an elderly dog (offered a next-day appointment instead), and a separate concern about the clinic environment being stressful due to “constant banging of doors” during a previous visit.