Cromlyn House Veterinary Hospital / MNV Hillsborough

Cromlyn House Veterinary Hospital in Hillsborough is an RCVS-registered small animal hospital established in 2010 and part of CVS Group. It offers routine care, surgery and in-house diagnostics, with facilities including an on-site lab, ultrasound and X-ray, alongside more advanced options such as keyhole surgery. Out-of-hours emergencies are handled on site through MiNightVet, and recent reviews point to particularly strong experiences in urgent and complex cases.

Services

•Routine and preventive care: consultations, six-month health checks, vaccinations, microchipping, parasite control, nurse clinics and blood pressure checks.
•Surgery and dentistry: neutering, dental procedures under anaesthesia, soft tissue surgery and keyhole surgery. Recent reviews also mention complex surgical care, including spinal surgery for a disc problem and cruciate ligament surgery in a dog with anaesthetic complications.
•Diagnostics and ongoing case management: on-site laboratory testing, ultrasound and X-ray, plus regular follow-up appointments for pets with longer-term or complex health problems. Earlier feedback mentions repeat review appointments and ongoing discussions around treatment choices.
•Additional practical services: grooming and nail clipping, anal sac expression, pet travel documentation, puppy parties and home visits.
•Species and emergency cover: the practice lists care for dogs, cats, rabbits, hamsters and guinea pigs, and states that out-of-hours emergency consultations are provided on site via MiNightVet. Recent reviews describe pets being seen quickly for emergencies including trauma and sudden severe pain.
•Training: the practice is also listed as a veterinary nurse training facility.

Pricing

Available published prices indicate the clinic sits above average relative to similar practices. Reviews on cost are mixed: some owners felt well supported and kept informed during treatment, while a small number raised concerns about charges or how treatment options were explained.

People

Clients recently thank Andrew (“Andy”), Kathryn, Sophie and Joanne for their care. Earlier reviews also praise Katherine for advice, patience and follow-up support. Reviewers regularly speak well of the wider reception, nursing and veterinary team, especially for communication during emergencies and inpatient stays.

Reviews

Google rating: 4.5/5 from 148 reviews.

•Recent feedback is largely very positive, with owners describing the team as caring, welcoming and quick to act when pets needed urgent help.
•Several reviews highlight complex or high-stress cases, including spinal surgery, cruciate ligament surgery and emergency treatment after a serious injury, with praise for calm handling and close monitoring.
•Communication is a repeated strength, with owners appreciating being kept updated during hospital stays and feeling supported through difficult decisions.
•A small number of negative reviews raise concerns about costs, transparency and consistency between clinicians, particularly around explanation of treatment options and pain management.

Just Ireland

1 year ago

We recently took our cat to Cromlyn House due to concerning symptoms, including bleeding gums and severe lethargy. The initial diagnosis suggested a teeth cleaning procedure under anesthesia, along with blood tests and IV fluids. However, upon discovering our cat's extremely low iron levels, the procedure was cancelled due to the risks associated with anesthesia. While we appreciate the clinic's caution, we were disappointed with the subsequent handling of our cat's care. The recommendation to take her home with steroids, without exploring further treatment options or pain management, was concerning. The lack of transparency regarding potential causes and treatment options, as well as the uncertainty about our cat's pain levels, added to our frustration. What was most troubling was the decision to put our cat under anesthesia BEFORE receiving the blood test results, which could have been done beforehand. This decision resulted in significant costs without providing adequate insight into our cat's condition. Seeking a second opinion at Vets for Pets in Longstone Lisburn yielded a vastly different experience. The vet provided a detailed explanation of possible causes for our cat's anemia and suggested treatment options, including antibiotics, steroids, and B12 and iron shots. Our cat has since responded well to this treatment and is now thriving. The contrast between the two clinics is stark. We feel that Cromlyn House prioritized generating revenue over providing comprehensive care, whereas Vets for Pets Longstone demonstrated a more thoughtful and nuanced approach. The difference in treatment plans, including the use of flavored steroids, highlights the inconsistencies in care. We do not recommend Cromlyn House Veterinary Clinic due to our very disappointing experience. The quality of care seems to depend on the individual vet, and the approach to treatment appears inconsistent. We hope that our experience will serve as a cautionary tale for pet owners seeking care for their beloved animals.

Reviews for Cromlyn House Veterinary Hospital / MNV Hillsborough

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Reviews from pet owners who enquired with Cromlyn House Veterinary Hospital / MNV Hillsborough through VetsCompared appear here. You can also write a review — we check those before they are published.

Note: Showing the 10 most recent Google reviews out of 148 we track in total. Recent reviews may not be representative of overall sentiment.

Jonathan Perkins

2 months ago

We are so thankful to Andy and the team at Crumlyn house for getting our beloved Bonnie through a double cruciate legament operation. This was no ordinary operation as Bonnie suffers from a rare reaction to anesthetic causing her heart rate to drop and in fact when the operation was first tried ( by a different vet ) who by the way were at no fault as there was no way they could have known of her condition, her heart actually stopped and she was resuscitated. As Crumlyn vets have a heart specialist she was taken there and the care and service both Bonnie and we were given was nothing short of first class. Bonnie is recovering well and we are so grateful to Andy and his team.

Eve E

Etta Herdman

Specialist veterinary services that really understand how traumatic the experience can be.

Rachael Bacon

3 months ago

My little Sausage dog Bobbie had a very sudden and very painful disc issue in his spine that came out of nowhere and within 1 day of contacting these guys Bobbie was seen and getting ready for surgery the next morning. Thank you to Andrew and all the nurses who took care of my little man for 5 days throughout this ordeal. We got updates every morning and evening and I felt he was really taken care of. The worst week was made alot better with the care of these guys for my pup! Thank you for saving my little guy and for all you did in his recovery! Love from Bobbie the longhair sausage❤️

Claire Kavanagh

4 months ago

I want to say a massive thank you to all the team in cromlyn house, last week we came in to you in an emergency situation as our dog Harley had been badly hurt by a herd of cattle. We came up from Newry and we were seen so fast, the ladies treated Harley so well and had great compassion and kept us in the loop from the get go . Very greatfull to you all. Thank you all for working so hard ❤️ We are forever great-full .

Globetrotter

11 months ago

Excellent

Alison Kneen

Maddie my British Bulldog had her review with Katherine the vet today and as usual was spoilt rotten by the reception staff, veterinary nurses and vet.This veterinary practice always goes the extra mile and can always be trusted to give the best advice they can in the situation. It’s the wonderful staff and their skills which really make it and it’s wonderful to resource to have a practice like this locally.

Georgia Hamilton

I really wanted to have a positive experience with this veterinary practice, but I was left feeling disappointed. From my perspective, the focus seemed to be more on bringing in revenue than on the genuine welfare of pets. For that reason, I would strongly suggest going elsewhere.