Medivet Lurgan William St - The Town Vet

Medivet Lurgan William St – The Town Vet is part of the Medivet group and provides routine veterinary care for cats and dogs, with out-of-hours emergency cover available through Medivet’s overnight arrangements. Recent feedback is mixed but leans positive overall, with repeated praise for compassionate end-of-life support, clear explanations from the vet, and helpful reception staff. A smaller number of reviewers report poor communication and confusion around pricing or discounts.

Services

• •Routine procedures: Neutering and spaying are regularly mentioned by owners. One reviewer described a reassuring post-procedure call from a nurse who said she was cuddling their dog.
• •Pain and mobility concerns: The clinic has previously listed mobility and pain checks, and owners also mention bringing dogs in for ongoing mobility-related concerns.
• •End-of-life care and aftercare: This is a consistent strength in reviews, with owners describing compassionate support, quality-of-life discussions, and thoughtful follow-up such as a condolence card with a paw print.
• •Out-of-hours emergencies: Overnight emergency consultations are available through Medivet between 7pm and 9am.

Pricing

No published pricing information is currently available for this clinic.

People

• •Valerie / Val (vet): Repeatedly praised for clear, patient explanations and compassionate support, including helping one family extend a pet’s quality time near the end of life.
• •Natalie (reception) and Gill (reception): Mentioned positively for being kind and helpful with registration and procedure bookings.
• •Jenny (role not specified): Thanked warmly by one owner for heartfelt support during a pet’s passing.

Reviews

Google rating: 4.6/5 from 375 reviews. Recent reviews point to a caring team overall, especially around difficult moments, but with some sharp criticism about communication and billing issues.

• •Several owners describe the team as friendly, professional, and compassionate, especially during end-of-life care.
• •End-of-life support stands out strongly, with mentions of sensitive handling, quality-of-life help from Val, and follow-up gestures such as a card with a paw print.
• •Routine procedure feedback is generally positive, with praise for clear explanations, helpful reception staff, and reassuring post-op communication.
• •Negative comments focus on communication: one reviewer felt spoken to harshly in consultation, while another described a dispute over a Cats Protection voucher after a cat’s spay. Some also felt the clinic was expensive.