Medivet Lurgan William St - The Town Vet – Vets in Lurgan
Clinic Overview
Medivet Lurgan William St – The Town Vet is part of the Medivet group. Recent reviews suggest it handles routine procedures such as spays and also provides end-of-life support; examples mentioned include post-procedure updates (“cuddling my dog”) and bereavement follow-up (a condolence card with a paw print). Owners frequently describe clear explanations from the vet and supportive reception staff, but there are also accounts of stressful communication and billing/discount misunderstandings—most notably around a Cats Protection voucher being said to be accepted when booking, then refused at pickup.
Services
- •
Neutering/spaying: multiple owners mention pets being spayed and discuss pickup and post-procedure communication.
- •
Pain/mobility checks: the website references a FREE Mobility Pain Check promotion (time-limited, as stated on the site).
- •
Arthritis/ongoing pain issues: one review describes seeking help for a dog later diagnosed elsewhere with arthritis (the diagnosis itself is not attributed to this clinic).
- •
End-of-life care and aftercare: several owners mention support around a pet passing away, including compassionate handling and follow-up gestures.
- •
Out-of-hours emergency care (group policy stated on the website): overnight emergency consultations are listed as a nationwide Medivet price, with a fee applying for consultations between 7pm & 9am.
Pricing
- •Overnight emergency consultation fee: £130 (as stated on the website; applies to consultations between 7pm & 9am).
- •One reviewer described the spaying price as “very fair compared to other vets”, but no figure was provided.
- •One review mentions a deposit being taken for a spay booking, but no amount is stated.
People
- •Valerie (Vet): repeatedly praised for explaining options clearly and patiently, and for helping manage quality of life near the end of a pet’s life (“helped us have 4 more weeks… giving him the best quality of life”).
- •Natalie (Reception) and Gill (Reception): mentioned as kind and helpful with registration and booking a procedure.
- •Jenny (role not specified): thanked for help and a “heartfelt” approach during a pet’s passing.
Reviews
4.6 stars from 373 reviews. The latest written reviews include routine surgery experiences and several detailed accounts of end-of-life care, alongside a few strongly negative reports about communication and front-desk/consultation interactions. “”
- •Strong support during pet loss: multiple owners mention compassion, sensitivity, and follow-up such as a condolence card with a paw print.
- •Clear explanations and reassurance around procedures: owners cite patient, understandable explanations from the vet and calming handling of nervous owners and pets.
- •Positive handling and post-procedure reassurance: one owner appreciated hearing their dog was being cuddled after a procedure.
- •Negative experiences around communication and being spoken to sharply: one reviewer describes feeling chastised immediately on arrival and leaving more confused; another reports a billing/discount issue where a Cats Protection voucher was said to be acceptable when booking but rejected at pickup, with the owner feeling staff were unhelpful and deflecting blame.
Animals Treated at Medivet Lurgan William St - The Town Vet
Animals We Treat
Animal type information not yet available for this clinic.
Opening Hours – Medivet Lurgan William St - The Town Vet
Opening Hours
Hours
Reviews for Medivet Lurgan William St - The Town Vet
Note: Showing the 5 most recent Google reviews out of 373 we track in total. Recent reviews may not be representative of overall sentiment.
Laura Janušauskaitė
in the last week
Never had any problems, they always help, so friendly and professional
Catherine Devlin
2 months ago
Had an absolute awful experience when picking my cat up after being spayed. When I initially made the appointment I told them I had a voucher from cats protection that would help with money off the operation, the lady on the phone told me that it was fine and just to check it was in date and bring it with me when paying my balance and proceeded to take a deposit and book the appointment. I went to pick my cat up today only to be told they don’t accept them and that no one at the practice would of told me otherwise, tired to say I’d been speaking to a different vet in town yet they had my deposit so it was clearly them, I explained I never would of booked the appointment if they had of told me they didn’t accept the voucher they didn’t care at all and weren’t helpful just tried to blame everyone else such as cats protection, me and other vets. It’s extra stress I did not need and safe to say I will not be back!
Catherine Devlin
a week ago
Had an absolute awful experience when picking my cat up after being spayed. When I initially made the appointment I told them I had a voucher from cats protection that would help with money off the operation, the lady on the phone told me that it was fine and just to check it was in date and bring it with me when paying my balance and proceeded to take a deposit and book the appointment. I went to pick my cat up today only to be told they don’t accept them and that no one at the practice would of told me otherwise, tired to say I’d been speaking to a different vet in town yet they had my deposit so it was clearly them, I explained I never would of booked the appointment if they had of told me they didn’t accept the voucher they didn’t care at all and weren’t helpful just tried to blame everyone else such as cats protection, me and other vets. It’s extra stress I did not need and safe to say I will not be back!
Lynda Mccabe
3 months ago
Town Vets are wonderful. Lost our wee 16 year old Jack Russell last week and they handled everything with compassion and understanding. Just received a lovely card from them with a wee paw print of Holly. Couldn't ask for better.
Lynda Mccabe
a month ago
Town Vets are wonderful. Lost our wee 16 year old Jack Russell last week and they handled everything with compassion and understanding. Just received a lovely card from them with a wee paw print of Holly. Couldn't ask for better.
Julie Heslip
a month ago
The most compassionate group of staff ever. So sensitive to the owner and pets needs, they go above and beyond to help out and deliver top class care. Specifically Val who Is a wonderful lady and vet and who helped us have 4 more weeks with our wee fur baby Yoji, giving him the best quality of life until he sadly passed away. We would never have had those last precious weeks without Val. Thank you from the bottom of out hearts. Julie & Mike.
Julie Heslip
3 months ago
The most compassionate group of staff ever. So sensitive to the owner and pets needs, they go above and beyond to help out and deliver top class care. Specifically Val who Is a wonderful lady and vet and who helped us have 4 more weeks with our wee fur baby Yoji, giving him the best quality of life until he sadly passed away. We would never have had those last precious weeks without Val. Thank you from the bottom of out hearts. Julie & Mike.
Andrea burns
4 months ago
I have been putting of writing this review for some time now for the simple reason being I've never been so annoyed and believe me when I say I'm being extremely polite by that to be made feel like your completely thick and chastised like a child literally when only 1 foot is through the door is absolutely vile. I brought my partners dog here for a couple of reasons and before I got both feet through the consultation door she was down my neck about the type of lead I had (extentable lead). I went in to get this dog seen to to get advice and to get her whatever treatment she needs and everything I was trying to explain to that woman just went right over her head she even checked the wrong legs on the dog the only way I can really explain this is I paid this vet to end up leaving in sheer anger and upset and even more confused for as long as I draw breath I'll NEVER be back through that door. On the upside we have eventually got that dog diagnosed with arthritis and she's on the proper diet food all with affinity vets in moria we also now have our other 2 registered with affinity vets now best thing I ever did my only regret is not moving vets sooner and telling that vet exactly what I think of her
Gareth Flanagan (Flanny)
4 months ago
Rest in Peace Charlie❤️…. Thanks for your help and with the passing of my Best Friend… not only a professional service..But a truly heartfelt genuine caring person(Jenny)..Thankyou from me and the children💔..Love ya Charlie Chuck..❤️🐶❤️🐶❤️
Aoife Ohara
5 months ago
So happy with the care at The Town Vets Both Natalie and Gill at reception were so kind and helpful with registering our dog and booking her in for her procedure. The Vet, Valerie, fantastic—she explained everything clearly was so patient, which really put us at ease. Great with our dog too. The vet nurse I spoke with post procedure (didn’t catch her name) was also lovely. She told me she was cuddling my dog which was really nice to hear that she was in the hands of someone so caring The price for the spaying procedure was very fair compared to other vets in the area. Overall really happy our dog is registered here. Thanks again to the whole team!
