Three Valleys Veterinary Ltd

- A recent 5-star review highlights spay care for both a dog and a cat, describing the treatment as animal-focused and praising a follow-up phone call the morning after surgery. - Other positive reviews describe the staff as friendly, helpful and considerate, with one owner saying their sick dog was "sorted within 20 minutes." - End-of-life care stands out as a strength in one review, which thanks Grainne and the team for compassionate handling of a dog's euthanasia. - One older 1-star review alleges poor communication, unsatisfactory handling of a dog's injury, incomplete records and concern over suggested further testing.

Three Valleys Veterinary Ltd is a small-animal practice in Fivemiletown, established in 2001 and part of the CVS Group. It offers routine care such as consultations, vaccinations, neutering and parasite control, alongside in-practice diagnostics and surgery, with referral links for ophthalmology and soft-tissue surgery. Out-of-hours emergencies are directed to Campsie Veterinary Centre. Reviews are generally positive about kindness, animal-focused care and follow-up, with one detailed older complaint about communication and treatment decisions.

Services

•General and preventive care: consultations, nurse consultations, six-month health checks, vaccinations, parasite control, microchipping and puppy parties.
•Surgery, dentistry and routine procedures: surgery, neutering, dentistry, blood sampling, blood pressure checks, and nurse-clinic services such as nail clipping, grooming and anal sac expression. Recent reviews specifically mention dogs and cats being spayed, with one owner praising a next-day follow-up call after surgery.
•Diagnostics and ongoing support: in-practice diagnostics and a diabetic care clinic for longer-term condition management.
•Home, travel and end-of-life care: home visits, pet travel documentation, end-of-life care and euthanasia. Reviews include warm feedback about compassionate support during a dog's euthanasia.
•Referrals and emergencies: referral links for ophthalmology and soft-tissue surgery. During opening hours clients are advised to contact the practice, while out-of-hours emergencies are routed to Campsie Veterinary Centre, which has full-time night staff.

Pricing

Available published prices indicate the clinic sits around average relative to similar practices. An older review also mentions a proposed £1000 diagnostic work-up for one dog, while other reviews focus more on the care, reassurance and follow-up than on cost.

People

•Brian and Sharon are thanked by name in a recent review for looking after a dog during her spay and for attentive aftercare.
•Grainne is praised in a review for kind, empathetic support during a dog's euthanasia.
•Reviews also speak positively about the wider team of vets, nurses and receptionists, describing them as kind, considerate and helpful.

Reviews

Google rating: 4.3/5 from 41 reviews. Written feedback is mostly positive, with praise for caring staff and support around both routine treatment and difficult end-of-life decisions, though there is also one detailed negative account.

•A recent 5-star review highlights spay care for both a dog and a cat, describing the treatment as animal-focused and praising a follow-up phone call the morning after surgery.
•Other positive reviews describe the staff as friendly, helpful and considerate, with one owner saying their sick dog was "sorted within 20 minutes."
•End-of-life care stands out as a strength in one review, which thanks Grainne and the team for compassionate handling of a dog's euthanasia.
•One older 1-star review alleges poor communication, unsatisfactory handling of a dog's injury, incomplete records and concern over suggested further testing.

Reviews for Three Valleys Veterinary Ltd

Note: Showing the 10 most recent Google reviews out of 41 we track in total. Recent reviews may not be representative of overall sentiment.

D Stansfield

3 months ago

Thank you to all at Three Valley's - Fivemiletown, especially Brian and Sharon who looked after Rosie when she was spayed. You've looked after Rosie since we rescued her and helped us return her to great health after her horrible start in life with previous owners. From start to finish the treatment is animal focused, as it should be, with Rosie's welfare the key factor in every decision. All staff treat her with complete respect and care and help us as pet owners know what is best for her. I was especially impressed with the follow up call the next morning to check on her welfare the morning after her operation, and this is before her official check up post op - that is a level of care that owners are very assured by. You've also provided excellent care for Rosie's sister (Kitty - our cat) who was also spayed at this vet surgery. Thank you again and I can fully recommend this surgery to anyone and this was after me thoroughly researching all vet's in the area for my pets. Rosie will see you before the of the week but thank you so much for all you do. Best wishes, The Stansfield's, Rosie and Kitty.

Jonathan Breen

2 years ago

Helpful staff

Eve Hopwood

Couldn’t ask for a better service. Vets, nurses and receptionists have been so kind and considerate and do everything they can for the animals they treat for me.

Katie Murray

Stuart Parkinson

3 years ago

Imelda Fee

Skeafreight Ltd

4 years ago

We brought our dog Molly to here when she was really unwell, unfortunately we had to take the horrible decision to put her to sleep. Grainne was so kind and caring of Molly and was so empathetic to us. Both Grainne and the staff looked after Molly in such a compassionate way and we will be always so grateful to them for the care given to Molly. Thank You so much, Tony & Siobhan Mc Phillips

Emma DeSouza

After recently moving to Fivemiletown and with three dogs we were pleased to see a local vet so close by but three valleys in Fivemiletown not only completely messed up the treatment of our dogs injury but the vet was rude, condescending, short and spoke down to us a number of times. We've never had such a horrible experience with a practice, after spending two days emailing and calling to raise concern over my dogs injury with no-one coming back to me I was met with a snarky, "It's hard for us to treat your dog when you don't make the time to come in", we had been in 4 times in the previous 10 days and I had just spent two days trying to get someone to call us back, it was totally inappropriate, unprofessional and rude. We became increasingly concerned that our dog wasn't receiving the best care and the attitude of the vet made us doubt her treatment, she didn't even know that we had brought him in for an emergency appointment the hour the original injury happened, instead trying to say that we had brought in an old injury, she wasn't up to date on his file or treatment and felt justified in speaking to concerned dog owners in such a way. The vet took a particular dislike for my husband, who was only ever nice they then wrote to my husband and said they would no longer treat our animals. It was a shocking experience that in our years as dog owners we've never had. Additionally, our second dog had been treated for a urine infection, he recovered but we were told by the same vet that more tests were needed as he may have early signs of kidney disease, he's a healthy five year old but we continued paying for more tests, it was suggested we get a full workup at £1000. We then transferred our dogs files to a new practice and took our dog in immediately to get checked, there was nothing wrong with him and his file from three valleys didn't even record his weight, despite us asking repeatedly for his weight to be checked by the vet at three valleys as we felt he had lost weight during his urine infection. His file was incomplete. We're glad we got a second opinion before putting our dog through more tests and spending £1000 on a test he didn't need.

Pauline McKenna

6 years ago

Staff lovely...my dog was looked after very well.. great service