Ace Vets Donaghdee – Vets in Donaghadee
Clinic Overview
- Owners often describe the team as friendly, welcoming and reassuring, with positive mentions for both vets and nurses. - Several comments highlight the clinic’s handling of reactive or anxious dogs. - Reviews also mention being fitted in quickly when worried and receiving good follow-up after the appointment.
Ace Vets Donaghdee is part of Ace Vets, which presents itself as an independent veterinary clinic group with multiple branches. The practice offers routine care such as vaccinations, microchipping and dental work, alongside surgery, diagnostics including imaging, and stated emergency care. Owner feedback most often points to a friendly team, quick help when pets need to be seen promptly, and supportive follow-up, with one notable complaint focused on insurance and admin handling rather than clinical care.
Services
- •Routine and preventive care: vaccinations, microchipping, general wellness support, and wellness care plans are listed. Recent reviews include a straightforward vaccination visit described as excellent.
- •Dental care: dental treatment is part of the clinic’s core offering.
- •Surgery, diagnostics and imaging: the practice lists surgical procedures as well as diagnostic work including imaging.
- •Special interest areas: dermatology and ophthalmology are listed among the clinic’s areas of work.
- •Emergency care: emergency care is stated as available.
- •Supportive handling and ongoing care: reviews describe staff as accommodating with reactive or anxious dogs, attentive with elderly pets, able to fit worried owners in quickly, and compassionate during end-of-life care.
Pricing
Available published prices indicate the clinic sits above average relative to similar practices. Reviews focus much more on care than routine pricing, though one owner reports an insurance and admin dispute that they say left them with a £600 bill, while separately praising the care given to their pets.
People
- •James Bruick: named in reviews as calm, considered and informative, with excellent care and follow-up.
- •Becki: thanked for kindness and for giving a family time and space during end-of-life care.
- •Reception and wider team: owners describe a helpful receptionist who fitted them in quickly, and vets and nurses who are friendly, welcoming and good with reactive dogs.
Reviews
Google rating: 4.8/5 from 18 reviews.
- •Owners often describe the team as friendly, welcoming and reassuring, with positive mentions for both vets and nurses.
- •Several comments highlight the clinic’s handling of reactive or anxious dogs.
- •Reviews also mention being fitted in quickly when worried and receiving good follow-up after the appointment.
- •One reviewer reports a serious insurance/admin complaint, saying inaccurate notes affected a claim and left them with a £600 bill; they made clear this was separate from the clinical care itself.
