Castle Veterinary Group

Castle Veterinary Group is a veterinary practice that also operates as a veterinary nurse training facility. Based on the available information, it appears set up for both routine appointments and more complex medical and surgical cases: reviewers describe diagnosis and successful surgery for a splenic mass following a vestibular event, and inpatient hospital care for a seriously ill cat with owner visits allowed. Communication and decision-making support are repeatedly mentioned (for example, a vet taking time to answer questions so owners could make an informed decision), alongside a long-term relationship with some clients over many years. One recent review describes a serious administrative and wait-time failure (an appointment not recorded and a long wait for a vaccination), which contrasts with the otherwise strongly positive feedback.

Services

• •Veterinary nurse training facility (explicitly stated).
• •Medical work-up and case management, including a vestibular event followed by further investigation and diagnosis of a splenic mass (from reviews).
• •Surgery: successful removal of a splenic mass (from reviews).
• •Hospitalisation/inpatient care for cats; owners report being able to see their cat while hospitalised (from reviews).
• •Vaccination: kennel cough vaccination specifically mentioned, including being administered while the dog stayed in the car due to anxiety (from reviews).
• •End-of-life care is referenced by long-term clients (from reviews).

People

• •Vets and veterinary nurses (team): described as providing hospital care for a cat “whilst in hospital,” and keeping owners involved by allowing visits.
• •A veterinarian (unnamed) is noted for patience and detailed Q&A, helping an owner make an informed decision about treatment.
• •A vet (unnamed) is described by one owner as recognising their dog by name and treating him “like his own dog,” which that owner links to their pet being comfortable attending.

Reviews

Google rating: 4.8 stars from 198 reviews.

• •Clear communication and time spent in consults: owners mention vets answering questions thoroughly so they could decide on care.
• •Complex case handling including surgery: one owner describes a vestibular event, subsequent diagnosis of a splenic mass, and successful surgical removal with good recovery.
• •Inpatient care with owner access: a cat hospitalised while seriously ill was reported to “thrive,” and the owner was able to visit.
• •Handling nervous pets / flexible care delivery: one anxious dog wouldn’t enter the building; vaccination was given at the car.
• •Service reliability concerns in at least one account: a 1-star review reports an appointment not recorded and extended waiting (around half an hour, plus further delay) for a kennel cough vaccination, leading the reviewer to stop attending after many years.