Castle Veterinary Group

Castle Veterinary Group in Castlewellan is part of IVC Evidensia and also operates as a veterinary nurse training facility. The practice appears set up for both routine care and more involved medical and surgical cases, with recent feedback describing investigations, surgery, inpatient care and end-of-life support. Reviews are largely very positive about kindness, communication and continuity of care, though there are also a small number of recent complaints about medication communication and appointment administration.

Services

• •General veterinary care for cats and dogs: recent feedback covers routine appointments, follow-up care, treatment for ongoing skin problems, and vaccinations including kennel cough.
• •Medical investigations and case management: reviews describe careful work-up after a dog suffered a vestibular event, leading to diagnosis of a splenic mass and treatment planning.
• •Surgery: one owner reports successful surgery to remove a splenic mass, followed by a good recovery.
• •Hospitalisation and inpatient care: owners mention cats being cared for while seriously ill in hospital, with visits allowed during their stay.
• •Support for nervous pets: one review describes a kennel cough vaccination being given at the car because the dog was too anxious to enter the building.
• •End-of-life care: long-term clients specifically mention compassionate support when pets reach the end of life.
• •Veterinary nurse training facility: this is explicitly noted in the clinic information.

Pricing

No published pricing information is currently available for this clinic.

People

• •Veterinary team: reviews consistently refer to the vets and veterinary nurses as caring, kind and communicative.
• •An unnamed veterinarian is praised for being patient and answering questions in detail so an owner could make an informed decision about treatment.
• •An unnamed vet is also mentioned for recognising a dog by name and helping make visits feel comfortable and familiar.

Reviews

Google rating: 4.8/5 from 200 reviews.

• •Many reviews describe a caring, compassionate approach, especially during stressful or emotional situations and over long-standing relationships with the practice.
• •Communication is a recurring positive theme, with owners saying vets took time to explain options and answer questions clearly.
• •Recent feedback includes examples of more complex care, including investigation of a vestibular episode, diagnosis of a splenic mass, successful surgery, and positive inpatient care for a seriously ill cat.
• •A small number of recent negative reviews mention concerns about how medication options and side effects were discussed, and one account of an appointment not being recorded followed by a long wait for a vaccination.