Castlehill Veterinary Clinic, located in Dungannon, is a well-regarded establishment with a strong reputation among its clientele. Garnering a high average rating of 4.8 stars from 260 reviews on Google Maps, it is evident that the clinic is generally well-received by the community. This high rating is indicative of consistent, reliable service, as it is based on a substantial number of reviews.

The feedback from customers highlights both positive and negative experiences. Positive reviews emphasize the clinic's exceptional service, fair pricing, and commitment to pet care, with one customer noting the clinic's proficiency in emergency situations, especially during a critical event on St. Patrick's Day. Additionally, the ability to provide services like pet passports adds to their appeal. Regular clients describe the staff as friendly and professional, valuing the clinic's focus on pet care over profit.

However, the clinic has received some criticism, notably regarding communication issues. Recent negative reviews mention difficulties in reaching the clinic via phone and perceived unprofessionalism during phone interactions. These contrasting experiences suggest a need for improved customer service management, particularly in handling inquiries and appointments.

Despite these few negative remarks, the majority of feedback from long-term clients is overwhelmingly positive. Individuals like Peter, presumably a key figure at the clinic, receive particular praise for their dedication and expertise in veterinary care. Overall, Castlehill Veterinary Clinic stands out as a reliable choice for pet owners in Dungannon, offering quality care and reasonable pricing, while it may benefit from addressing its customer service challenges.