I felt this veterinary practice was sympathetic and caring. We didn't have a good outcome for our pet but they have us a while in a quiet room and let us out through a private door so we didn't have to go past other people.

I would like like to compliment clanrye vets on the fantastic service that myself and my dog (Bella) received yesterday. From the moment we went in and spoke with the receptionist (Orla) to the treatment Bella received from the lady vet I am beyond words. Bella is usually a drama queen and doesn’t go down without a fight, but it was like having a completely different dog (don’t get me wrong, when she first went in, you would have thought she was going to get her head chopped off, as she was so stressed and shaking) but within about ten minutes she sat so calm that I simply couldn’t believe it. She went quietly into the treatment room, had her treatment and brought back out to me. Paperwork and passport filled in without Bella having to endure being away from me stressing. Would highly recommend and will definitely use again. Off now on hols Thank you and keep up the good work guys.

We love Clanrye vets, the service from the vets has always been stellar but I have to say the two receptionists, the older black haired one and the smaller blonde one with glasses are 2 of the most unpleasant, dismissive and downright rudest people I have ever had the displeasure of meeting. They are completely in the wrong job and should not be front of house. They will ignore you when you walk in, continuing to stare at their computer until you’ve stood there waiting to be acknowledged. Monosyllabic and curt they completely let this wonderful surgery down.

Horrendous with animals, won't let you inside when treating and we saw why today when we had to help the vet (having to help a trained professional take a sample should say enough on its own!!) They throw the animals around like furniture and have absolutely no care for what they are doing, no softness or warmth and they will leave an animal that has arrived under EMERGENCY circumstances in the waiting room while they stood around talking and laughing, we actually had to remind them this was an emergency and the animal needed treatment and they said "oh yeah!". It would be comical if it wasn't so embarrassingly awful. Steer absolutely clear.

Took my 17 year old dog to be put down. Arrived at 9.20 without an appointment and was told I'd have to wait until 10.10am until others with appointments were seen. The vet was ready at 10.20. I sat in the waiting room obviously upset whilst the dog lay in the boot of the car. 5 minutes did the job. I'm sure if the vet had asked the other pet owners, they would have allowed me to go before them. I'm only glad it wasn't an older person, living on there own, grieving for their only company. Maybe vets could put into place a policy were pet owners who need their pet put down have special treatment rather than leaving them to publicly grieve for an unnecessary time.