Ace Vets Donaghdee

Ace Vets Donaghdee is part of Ace Vets, described on its website as an independent veterinary clinic group with multiple branches. Based on the website and reviews, it appears set up for routine care (vaccinations, microchipping, dental) as well as surgical and diagnostic work (imaging mentioned), with emergency care also stated as available.

Owners most often mention

• •Being fitted in quickly when worried about a dog, with follow-up after the visit (one reviewer says they were “fitted in straight away” and received follow-up).
• •The team accommodating reactive dogs.
• •A clear negative around insurance/admin handling, including a dispute involving notes on a pet’s file and a £600 bill (the reviewer states this is not about clinical care).

Services

From the clinic website summary and recent reviews, services mentioned include

• •Vaccinations (explicitly mentioned by multiple reviewers)
• •Microchipping
• •Dental care
• •Surgery
• •Wellness care plans
• •Dermatology (listed as a specialty)
• •Ophthalmology (listed as a specialty)
• •Imaging (listed as a specialty)
• •Emergency care (stated as available on the website)

People

• •James Bruick (vet): described by a reviewer as “calm, considered and informative,” with “excellent care and follow up” after a visit where the owner was very worried about their dog.
• •Becki: mentioned in the context of end-of-life care; a reviewer says she “let us take the time we needed” when saying goodbye to a pet.
• •Reception team: one reviewer specifically mentions a “lovely receptionist” who helped get them seen quickly.

Reviews

4.8 stars from 18 reviews. “”

• •Handling anxious/reactive dogs: owners say vets and nurses accommodated a reactive dog.
• •Speed and follow-up: being fitted in quickly when concerned, plus follow-up after the appointment is specifically mentioned.
• •Routine care experiences: vaccinations are explicitly referenced with positive feedback about the service.
• •End-of-life support: one review highlights being given time and kindness during euthanasia/goodbye.
• •Admin/insurance dispute: one reviewer strongly warns about insurance claim/admin handling, describing inaccurate notes on a pet’s file affecting payout and leaving them with a £600 bill; they state this is separate from the quality of clinical care.