Lagan Valley Vets Ltd, located in Craigavon, is a well-regarded veterinary clinic with a strong reputation, as evidenced by its impressive 4.8-star rating from 125 reviews on Google Maps. This high rating suggests consistent satisfaction among clients, underlining the clinic’s commitment to quality care.

The reviews paint a mixed picture, highlighting both the clinic's strengths and areas of concern. Positive feedback, such as that from Simon Dunn and Regerastace Komondor & Mudi, praises the clinic for its compassionate care and expertise, even during difficult times like end-of-life situations for pets. These reviews emphasize the staff's dedication and the high level of care provided, which aligns with the clinic's overall high rating.

However, the clinic has faced criticism, notably from reviewers like Emily and Mary McNicholl. Emily's review points to concerns about transparency in pricing, mentioning unexpected charges and expenses that were not communicated upfront. Mary McNicholl's review highlights issues with customer service and sensitivity during emotionally challenging situations, expressing dissatisfaction with how their concerns were handled by the staff.

Pricing transparency is a noted issue, with one review specifically mentioning a £35 consultation fee that was not disclosed beforehand. This highlights a potential area for improvement in communication about costs.

Overall, Lagan Valley Vets Ltd is a clinic with a strong reputation for quality veterinary care, as reflected in its high rating. However, like any establishment, it has areas for improvement, particularly in terms of transparent pricing and customer service sensitivity.